Tip : Chrome is the preferred web browser. To download it, visit google. On your mobile devices Android or Apple :. Resetting your password is easy and secure. Simply visit telus. Your own telus. You will then have to follow these steps: Visit email. Your email address ending in telus. Once your account has been migrated, you will benefit from increased reliability via a globally-available cloud-based platform, enhanced security and 15 GB of storage space, which is triple the current storage capacity.
The Google platform that customers are migrating to is the enterprise-grade G Suite, trusted by governments, universities and leading businesses around the globe, including TELUS. For more details on our Privacy Management Program and privacy policy, see telus. This site will be your home for helpful information about the transition.
We want to reassure you that the following will not change:. These are the main differences you will notice:. We are working hard to ensure you have the best experience. We will ask you to complete the following steps to ensure your TELUS email is working the way you expect:. Step 1: Schedule your migration For detailed information, visit telus. Starting on your upgrade date, you will not be able to access your email account until you complete step 2 below.
Step 2: Activate your account in Google Starting on the day of your migration, you will have to log into email. For a step-by-step guide, visit telus. What can I do if my password is not working or if I've forgotten it? Do not follow the password reset tools in Google as they will not work given that you haven't yet activated the account on their platform.
Will I not be able to access my email through webmail. No, once your email account is migrated, you will no longer be able to access your email via Webmail. If you happen to go to Webmail after your migration date, you will be automatically redirected to mail.
We recommend that you bookmark this new page for easier access in the future. Why is my email not working on my phone, tablet or computer and how can I get it to work?
When we notify you that your email migration has been completed, you will first have to activate your email account in Google by visiting mail. If you do not complete these steps, you will not be able to refresh your email on your email programs, nor will you be able to send or receive email using those programs. I can't find all my emails. Where are they? There are a few possible reasons why you are not seeing all your emails after your migration date:.
I can't find all my contacts. There are 2 possible reasons you are not seeing all your emails after your migration date:. I can't find my calendar. Where is it? The easiest way to navigate to your calendar is to go to calendar. You can also access a more compressed version of your calendar right from your inbox. Click on the calendar icon on the right-side menu.
How can I add another alias? Managing your aliases is easy. From there, you can select Manage email aliases to add, remove or edit them. From there, you can select Rename email account to change your username. Why are my email folders appearing out of their previously arranged order? Why can I only see 50 emails? When using Gmail on a web browser to access TELUS email, the default number of emails you can view per page in your inbox is You can change this by going to Settings , and under "Maximum page size" changing this.
You can only change this view to display up to emails per page. How can I make my email more secure? You can improve the security of your email account by using the Gmail interface, or a modern application like Windows 10 Mail, Thunderbird or Apple's Mail on your computer. Using the Gmail app on your smartphone or tablet is another way to ensure your account is secure.
We also recommend that you do not use applications that require you to have Less Secure Apps turned on as this can allow someone access to your account without your knowledge. Why am I seeing spam now on Google? On Google, any spam is placed in the "Spam" folder where you can catch any misdirected mail. If you don't take action, emails in this folder are automatically deleted in 30 days.
You can set up your account to continue to have your emails automatically forwarded to another email address. When you set up email forwarding, the destination address will need to accept forwarded emails from your telus. You can learn more about this by reading this Google Support article on how to automatically forward Gmail messages to another account. Is there a tutorial to help me use the new interface in Google? Visit the following Google Support sites for questions about your email, calendar and contacts:.
We have also created some how-to videos to help you use the new interface. How can I access the settings? Using Gmail on a web browser, go to the top of your inbox and select the gear icon. This will open the Quick settings view. You can then select See all settings. General questions about the migration. Once your email account is migrated, you will benefit from: Triple your current storage space from 5 GB to 15 GB The ability to easily share your calendar with friends and family Being able to check your email on any device Improved reliability and security for your peace of mind For more information, visit telus.
To migrate your account, you will be asked to complete three different steps: Schedule your migration Activate your account in Google Set up your email on your devices To complete the very first step, log in to TELUS Webmail and the first page you will see will walk you through the scheduling step. About our partnership with Google. Before you schedule your migration. On the day of your migration. If you can't activate your account in Google on the day of your migration, please check on these: Make sure you are entering the email address you picked when you scheduled your migration If you forgot your password, simply go to telus.
Do not follow the password reset tools in Google as they will not work given that you haven't yet activated the account on their platform If you were presented with the Choose an account screen in Google, do not follow the regular account activation steps, but follow these steps instead Why am I being asked to provide a recovery phone number and a recovery email address?
Your experience post-migration. There are a few possible reasons why you are not seeing all your emails after your migration date: If you're using Gmail on a web browser, you will only be able to see 50 or 25 emails at a time before having to go to the next page in your inbox. To go to the next page of your inbox, click on the right arrow located at the top of your inbox next to the total number of emails If you saved emails, contacts or calendar events in your specific email program and deleted them from our email platform, we will not be able to migrate such items.
If you need assistance with locating files on your computer we encourage you to work with your personal IT professional or company I can't find all my contacts. There are 2 possible reasons you are not seeing all your emails after your migration date: If you're using Gmail on a web browser, your contacts can be viewed and managed at contacts. Outlook and deleted them from our email platform, we will not be able to migrate such items.
To do that, select the Import option on the left side menu at contacts. Questions about the new interface. Visit the following Google Support sites for questions about your email, calendar and contacts: support. Did this article solve your problem? Related articles.
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